Where do i send my wine?

Your Name

c/o True Vine

3350 Coffey Lane, Suite B

Santa Rosa, Ca 95403

How do I know it arrived on site?

The shipper will provide you with a tracking number which you will use to confirm the wine has reached our facility.

How long does it take for packages that arrive ON-SITE to be added to my stock?

Typically, within 5-7 business days you will receive an alert to your provided email, that we have added the wine to your inventory. It is now available for shipment.

How can I request an inventory?

You can request an inventory through email info@truevine.wine.

How do I Request Shipment?

Under SERVICE along the navigation bar.

I insured my package and it was damaged or was lost in transit. how do I file a claim?

Email claims@truevine.wine

I paid for overnight shipping, and it arrived past the indicated time. Can I file a claim?

Yes. We can file a claim on your behalf under the category of “failure to render service.” Let us know as soon as possible.

I no longer need your services. How do I close my account?

Once all invoices are paid, we can make your account inactive.

Where can I update my payment information?

Please visit the SERVICE tab and Pay in the drop-down.

My information has changed. How do I update my account?

Choose SERVICE and then the Ship/Will Call/Update page will have an electronic document for you.

Is the wine temperature-controlled in Transit?

No. We offer temperature-controlled storage at our facility and utilize general shipping carriers like FedEx.